If for any reason you are not satisfied with the products you purchased, please reach us via email as soon as possible using info@susanateixeira.pt. Our clients satisfaction is mandatory to us, so if for any reason you wish to return or exchange your purchase, we refund items that are sent back to us within 15 days after delivery.


Please ensure to return items in new and unused condition, accommodated on the original packaging and intact labelling.

Shipping charges are non-refundable and the buyer is responsible for the return of the items. We advise our customers to ship any returns via registered post so it can be easily tracked. We do not take responsibility for the loss of returned items.

Once we have received your returned goods and verified that all items are in a new and unused condition, we will process your refund or exchange request as quickly as possible.

Certification

The jewels in 19 carat gold and 925 silver are duly certified by the Contrastaria, INCM.
Contrastaria, INCM provides this guarantee by verifying the legal touch (permilation of precious metal contained in an alloy) and the application of the contrast next to the mark of responsibility , manufacturer or equivalent ". The application of the marks is only compulsory on pieces weighing more than 2 grams. "
See here the legal marks of portuguese Contrastaria.
The daily prices of gold and silver are available on the website of Banco de Portugal here.

The buyer may, in case of doubt as to the authenticity of the trademarks, use, for verification purposes, the services of Contrastarias.

The list of INCM reviewers can be found here.

Susana Teixeira Jewelry is a registered trademark.
Rua Henrique de Medina 159
4250-231 Porto
NIF: 225001810
User INCM: P008646
Retailer of Goldsmithing (on line)